Relationship of ISO 9001: 2015 with ISO 9000: 2015, ISO/TS 9002: 2016 and ISO 9004: 2018

“The difference between trying and doing is one leads to success, while the other leads to excuses.” ― Behdad Sami

Introduction

In any family, the relationship among them is the most important criterion. There may be a head of the family but the family is considered as one unit when everyone contributes to the best of their abilities. The head of the family can not do everything on their own but with teamwork, they can achieve much more than their limited capabilities.  

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Content: ISO 9000 / ISO 9001 / ISO/TS 9002 / ISO 9004

1. What is ISO 9001?
2. What is ISO 9000: 2015?
3. What is ISO/TS 9002: 2016?
4. What is ISO 9004: 2018?
5. What is the Relationship between them?
6. Conclusion

Objective

The ISO 9000 series provides a globally recognized framework for organizations to establish effective quality management systems. By implementing these standards, organizations can enhance their operational efficiency, meet customer requirements, and drive continual improvement.

Once you read this blog, you will understand, what is ISO 9001: 2015, What is ISO 9000: 2015, what is ISO/TS 9002, what is ISO 9004: 2018, what its purpose of it and their interrelationship.

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Definition: ISO 9000: 2015

Organization (Cl 3.2.1): Person or group of people that has its own functions with responsibilities and authorities and relationship to achieve its objectives

Customer (Cl 3.2.4): Person or organization that could or does receive a product or a service that is intended for or required by this person or organization

External Provider (Cl 3.2.6): Provider that is not part of the organization

Quality Management (Cl 3.3.4): Management with regard to quality

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Detailed Information

In the ISO 9000 series, the most popular standard is ISO 9001:2015 – Quality Management System – Requirements. There are 3 more standards that are closely related to ISO 9001:2015. They are

• ISO 9000:2015 – Quality Management System: Fundamentals and Vocabulary
• ISO/TS 9002:2016 – Quality Management System: Guidelines for the application of ISO 9001:2015
• ISO 9004: 2018 – Quality Management – Quality of an organization – Guidance to achieve sustained success

The above three standards are directly and indirectly interacting with the base standard ISO 9001: 2015. Only ISO 9001 is a certifiable standard. It means an organization can be certified by a third party (like DNV) only for ISO 9001:2015.

Although there are many other standards which are related to ISO 9001. It includes ISO 19011 (Internal Audit), ISO 31000 (Risk Management) and ISO 10000 series. All these standards have been developed by ISO/TC 176.

The linkage and relationship with ISO 9000, ISO/TS 9002 and ISO 9004 are as follows

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What is ISO 9000: 2015 (As per www.iso.org)

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:

• organizations seeking sustained success through the implementation of a quality management system.
• customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements.
• organizations seeking confidence in their supply chain that their product and service requirements will be met.
• organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management.
• organizations performing conformity assessments against the requirements of ISO 9001.
• providers of training, assessment or advice in quality management.
• developers of related standards.

ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.

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What is ISO/TS 9002: 2016 (As per www.iso.org)

• ISO/TS 9002:2016 guides the intent of the requirements in ISO 9001:2015, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements.
• ISO/TS 9002:2016 does not prescribe mandatory approaches to implementation or provide any preferred method of interpretation.

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What is ISO 9004: 2018 (As per www.iso.org)

• ISO 9004:2018 gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.
• ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
• ISO 9004:2018 applies to any organization, regardless of its size, type and activity.

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Relationship of ISO 9001 with ISO 9000, ISO/TS 9002 and ISO 9004

For the Organization: When an organization is planning to implement ISO 9001 standard, the organization should be aware of the

• different terminologies (risk, audit, inspection, correction, corrective action, contingency, verification, validation) which are used in the standard (ISO 9000)
• the purpose to go for management system certification (ISO 9000)
• the overall objective to be achieved (ISO 9000)
• requirements of the standard (ISO/TS 9002)
• How to interpret the requirements specified in the different clause requirements of the standard (ISO/TS 9002)
• how to ensure sustainable development by implementing the management system (ISO 9004)

For the Consultant: When a consultant is planning to help an organization learn and implement ISO 9001 standards, the consultant should be aware of the

• different terminologies (risk, audit, inspection, correction, corrective action, contingency, verification, validation) which are used in the standard (ISO 9000)
• what organization can achieve by implementing management system certification (ISO 9000)
• what are the key tangible and intangible benefits to be achieved (ISO 9000)
• requirements of the standard (ISO/TS 9002)
• How to interpret the requirements specified in the different clause requirements of the standard (ISO/TS 9002)
• To guide the organization to establish a management system that is sustainable (ISO 9004)

For the Certification Body: When a certification body is planning to audit an organization as per ISO 9001 standards, the auditors should be aware of the

• different terminologies (risk, audit, inspection, correction, corrective action, contingency, verification, validation) which are used in the standard (ISO 9000)
• what to discuss with the top management about their purpose to go for management system certification (ISO 9000)
• What the organization wants to achieve by implementing the management system (ISO 9000)
• To understand the broader view of the ISO 9001 standard and to formulate the questions as per examples given in the standard (ISO/TS 9002)
• How to interpret the requirements specified in the different clauses of the standard (ISO/TS 9002)
• What steps organization is taking to ensure sustainable development by implementing the management system (ISO 9004)

Conclusion:

Adoption of ISO standards is strictly voluntary. The ISO 9000 requirements address the fundamentals of quality management in any organization. They specify in detail the standards that must be met throughout the process of planning, producing, and delivering a product or service. ISO 9000 standards were developed to help organizations effectively document the quality system elements that need to be implemented to maintain an efficient quality system. 

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References:

ISO 9001: 2015

ISO 9000:2015

ISO/TS 9002: 2016

ISO 9004: 2018

IATF 16949: 2016

Industry Experts

This is the 190^th article of this Quality Management series. Every weekend, you will find useful information that will make your Management System journey Productive. Please share it with your colleagues too.

In the words of Albert Einstein, “The important thing is never to stop questioning.” I invite you to ask anything about the above subject. Questions and answers are the lifeblood of learning, and we are all learning. I will answer all questions to the best of my ability and promise to keep personal information confidential.

Your genuine feedback and response are extremely valuable. Please suggest topics for the coming weeks.