Acceptance Criteria (Tolerances, Deviation) It is better to live your destiny imperfectly than to live an imitation of somebody’s else life with perfection: Bhagavad Gita When an organization calls a person for an interview, both parties have their own guidelines to work before going ahead. During marriage proposal, both boy and girl have their unique criteria for saying YES. When we purchase the mobile phone online, we have our specifications
Control of Non-Conforming Products It’s amazing, how quickly people get used to bad quality: Brian Eno We do work with the best of our capability and commitment but sometimes, some error happens. Majority of them are identified and controlled before usage but there are few which passes to the end-user. If those defects are related to safety or legal requirements, it can create trouble. The seriousness of the non-conformity depends
Customer Communication The most important thing in communication is hearing which isn’t said: Peter F Drucker As per Indian mythology, saints had the power to communicate with God without speaking! In coming years, technology will help us to communicate with each other even without saying a word! But till such time, verbal/nonverbal and written communication will continue to impact our lives immensely. Effective communication ensures that the customer understands what
Outsource Process MASTER your Strength, OUTSOURCE your weaknesses”– Ryan Kahn For marriages, many specialized activities like makeup, decoration, food catering, photography etc. are outsourced. In many houses, cleaning of floor and utensils is outsourced. The economic prosperity of many developing nations is dependent on the business process outsourcing (BPO) like IT from developed nations. Outsourcing is part and parcel of our daily life. Something similar is common in the industrial
Supplier QMS Development Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.”–P.B. Crosby When we purchase clothes, we prefer to go to a recognized/branded store. When we purchase train or air tickets, we always connect with established travel agents. When we are searching for a job, we prefer acclaimed portals. Even for matchmaking (marriage), we always deal with legal and proven agencies.