“A good audit does not tell management that the system is compliant. It gives them confidence that the system will perform when it matters.” Introduction “Have you ever completed an audit with zero findings but still lost a customer?” A plant passed every internal audit for six months. Yet customer complaints increased 40%, inventory grew by 25%, and COPQ doubled. The problem wasn’t a lack of procedures. The problem
“Before we ask whether the product is good, we should ask whether the process was set up to make a good product.” Introduction Before preparing a special meal for a holiday, the mother makes sure that she has all the necessary ingredients: spices, vegetables, fruits, and other items. She then prepares the meal and, before serving it to the family, checks the taste, salt, consistency, and whether the vegetables
“The real question is not how many KPIs we have, but whether they measure what matters.” Introduction Consider a student preparing for a competitive medical examination. The objective is to qualify and secure a medical seat. The steps may include study hours, mock-test scores, syllabus completion, revision frequency and accuracy. These measures indicate progress, but achieving them does not guarantee success. “Being busy is not the same as making
“Give me six hours to chop down a tree and, I will spend the first four sharpening the axe.” – Abraham Lincoln Introduction While constructing a new building, a significant amount of time is spent deciding on its location, pricing, and whether it will serve its intended purpose. Once these decisions are made, the next step is planning; determining the budget, defining the construction timeline, identifying how the building will
“The more inventory a company has, the less likely they will have what they need.” – Taiichi Ohno Introduction Whenever we go to the market to buy groceries, we naturally create a mental plan before we start shopping. Based on our shopping list, we decide the order in which we will visit different shops to complete our purchases efficiently. We also consider which items are likely to be the heaviest