“Quality does not come from inspection but improvement of the production process” — W Edwards Deming Introduction When the Devas and Asuras started the Samudra Manthan (Churning of the ocean for the celestial nectar), before the precious gems and Amrit, foremost the poison oozed out of the ocean. The poison was so dangerous and powerful, just mere contact with the poison made few asuras lose their lives, and all the
“ For every effect, there is the root cause. Find and address the root cause rather than try to fix the effect as there is no end to the latter” — Celestine Chua Introduction Some studies have suggested that the average business professional spends 3 hours every week solving work-related problems! Problem-solving may unfold differently depending on the industry, or even the department you work in. But most of us will
“ A problem is a chance for you to do better” — Duke Ellington Introduction We generally pray to God not to give any problem but problems are part and parcel of our lives. Instead, we can pray to God to give us the strength and patience to deal with any challenges in our professional and personal life. Objective The purpose of a quality management system is to help businesses
“ Incorrect documentation is often worse than no documentation” — Bertrand Meyer Introduction We all try to work each day from the premise that we are doing our best. However, sometimes, for reasons out of our control, we don’t get the best result. Like we forget to inspect our vehicle for the pollution check or fail to pay the premium for the life insurance. Although we did face similar problems
“ There is no joy in possession without sharing.” — Erasmus Introduction Referral plays a very important role in our lives. For any marriage function, we prefer to give work to a food caterer who had already provided similar service to our family and friend. When we buy a car and we are satisfied with the feature and performance, we share our experience with our dear ones. Objective The purpose
