It takes months to get a customer and seconds to lose- Vince Lombard Introduction A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by
“Men of principle are always bold but those who are bold are not always men of principle”-Confucius Introduction Principles are very important in life to follow. They are timeless and do not change with time. Like the sun will always rise from the east only, the law of gravity will always work. In our professional life too, there are few principles, if we adhere too, we will always receive predictable
New Product Development: Industry Challenges and Resolution “It has been my philosophy of life that difficulties vanish when faced boldly.” ― Isaac Asimov Introduction Problems are part of the process. The problem is not with the ‘problem’ but how we are dealing with it. The more we will try to ignore them, the harder they will come back to us. So, the golden rule is to ‘accept the problem, analyse them,
Engineering Change Management (Part 7 of 8) “Slowness to change usually means fear of the new.” – Philip Crosby“ Introduction Change is part and parcel of our life. Some changes are planned like a change of business, job, shifting to another city or country, the birth of a baby etc. But there are many which are not planned and are thrown on us like COVID-19, demonetization etc. In both the situation,
New Product Development: Feedback, Assessment & Corrective Action (APQP-Phase 5) “Feedback is the breakfast of champions.” – Ken Blanchard Introduction As human beings, we are generally good in implementing certain things but either we are averse for the feedback or we do not feel any more improvement is possible. As per PDCA (Plan, Do, Check, Action) cycle, unless ‘Checking’ and ‘Action’ is taken, the effectiveness of the ‘Plan’ and ‘Do’
