“Continuous improvement is better than ….” ― Mark Twain Introduction While every person has his or her own view of success, when it comes to organizations, true success is only that success that lasts and is sustained. Generally speaking, sustained success means the ability of an organization to meet the needs and expectations of users and other relevant stakeholders over a long period of time. Read More: https://bit.ly/ISO9001Series Content: ISO 9004:
Story: Ram, Shyam and Buffalo (Source: School Books) Once upon a time, in a village, 2 brothers lived together (Ram: Elder, Shyam: Younger). After the death of their parents, they decided to distribute the ancestral property between them. Ram was older and smarter. He ensured to keep all the good things with himself but he could not decide how to divide two things with each other. They were their one
“A True relationship is two imperfect people refusing to give up on each other” ― Unknown. Introduction These days the relations have become very fragile. Till 2 decades back, the sustenance of relationships was high but of late, it has deteriorated very fast. There can be different reasons which can be attributed to it and it can lead to futile debate which may not give any reasonable solution. Even if we
Story: Ram, Shyam and Hostel (Source: Google Baba) Once upon a time, there were two very good friends (Ram and Shyam) who grew up together from their school days. After completing the studies, one of the friends (Shyam) went up to become the owner of a company while the other friend continued to work as an employee in different companies. As the time passed, both friends lost track of each
“Without data, you are just another person with an opinion” ― W. Edwards Deming Introduction Why does it happen that every day the taste of tea is different although the ingredients and the person who is preparing is the same? How does it happen that students are taught by the same teacher but still the results are different? How often it happens that in the stock market, the performance of a
