It is not about being all the same. It’s about respecting differences: Unknown
The interpretation of the words changes in the context of the situation where we are using it. The word ‘Sorry’ can be interpreted as ‘feeling sad’ or ‘feeling regret’ depending upon the situation where we are using it. Similarly, the word ‘Thanks’ can be understood as ‘relieved’ or ‘gratitude.’
Both Repair and Rework are an integral part of any manufacturing facility. Each has its significance and importance in the context of the situation. When these words are understood correctly, they can be effectively communicated and implemented in the organization. Let us understand their meaning, key differences, examples, similarities and present challenges.
Definitions: ISO 9000: 2015
Rework (Cl 3.12.8): Action on a nonconforming product or service to make it conform to the requirement.
Repair (Cl 3.12.9): Action on a nonconforming product or service to make it acceptable for the intended use.
As per ISO 9001: 2015 and IATF 16949: 2016, both Repair and Rework have their specific meaning and intent.
The objective of these terminologies is to align the IATF Standard with the present scenario in the automotive sector as well as Customer Specific Requirement (CSR) of IATF subscribing OEM. One very common activity which happens in many of the organisation is Repair & Rework. So far, many of us were using both the terminologies interchangeably.
Example of Repair (IATF Clause 22.214.171.124)
- After the machining process, if the thickness is less than required, we repair it by filling more material by the welding process and then re-machining it to make it acceptable for the intended use (adding material is not the approved process by Customer).
- After the assembly process, during final inspection, if shade variation is observed on the painted components, the paint can be removed and components can be repainted to fulfil the intended use (although repainting may not be approved by the customer)
Example of Rework (IATF Clause 126.96.36.199)
- After the machining process, if the thickness is more than required, we rework it by re-machining it to make it conform to the requirement.
- After the assembly process, while conducting the inspection, if any sub-assembly is missing, the operator can assemble the missed part and fulfil the specifications.
Key difference between Repair and Rework:
|1||Acceptable for the intended use||Conform to the requirement|
|2||High Risk, chances of field failure||Low risk, Meets the requirement|
|3||Documented approval required from the customer||Documented approval not required from the customer (optional)|
- Risk Analysis (FMEA) assessment
- Documented process (Procedure) for both
- Work instruction for Repair or Rework including re-inspection and traceability
- Retention of documented information for disposition of Repair or Rework product
- How often we read the definitions written in ISO 9000: 2015 & IATF 16949: 2016 and try to interpret it?
- How often the organization is clear about the difference between Repair and Rework?
- How often the organization take customer approval before Repair?
IATF 16949: 2016
ISO 9000: 2015
This is the 96th article of this Quality Management series. Every weekend, you will find useful information that will make your Management System journey Productive. Please share it with your colleagues too.
Your genuine feedback and response are extremely valuable. Please suggest topics for the coming weeks.
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Very nice and useful information
Nicely explained about the repair & rework.
Very informative and clarity in definitions.
Thanks Mr Tomar
One of the few persons in India who have a genuine passion to pass on knowledge and their experience to others. Also when most people think of standards and their use are intended for a more minimum achievement, the commitment to the larger benefit due to the use of standards clearly shows Bhavya as a unique leader.
Thank you Sir for the encouragement and continuous motivation.