Diversity, Equity and Inclusion (DEI) for the Business: ISO 30415: 2021

Our ability to reach unity in diversity will be the beauty and the test of our civilization.” ― Mahatma Gandhi


India is a country that is home to many different religions. The Indian population is made up of Hindus (82.41%), Muslims (11.6%), Christians (2.32%), Sikhs (1.99%), Buddhists (0.77%), and Jains (0.41%), in addition to the tribal societies, many of which continue to practice animism and magic. Hindus are divided into a number of sects, including Vaishnavas, Shaivites, Shaktas, and Smartas. Similarly, there are various Muslim sects, including Shi’ites, Sunnis, Ahmadis, etc.

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Content: ISO 30415: 2021: Human Resource Management: Diversity and Inclusion

  1. What is Diversity, Equity and Inclusion?
  2. Basic Structure of ISO 30145 Standard
  3. The objective of ISO 30415
  4. Conclusion


As per ISO 30415: 2021 standard, developing an inclusive workplace requires an ongoing commitment to diversity and inclusion (D&I) to address inequalities in organizational systems, policies, processes and practices, as well as people’s conscious and unconscious biases and behaviours.

Transparency is an essential part of successful DEI initiatives. Unless and until an organization adopts this standard to fulfil its business objectives, the real essence of diversity, equity and inclusion will never be met.

Once you go through the article, you will understand the basic meaning of Diversity and inclusion, the structure of ISO 30415: 2021 and its key purpose.

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Definition: ISO 30415: 2021

Diversity (3.7): Characteristics of differences and similarities between people. Diversity includes factors that influence the identities and perspectives that people bring when interacting at work.

Employee Resource Group- ERG (3.8): People with shared demographic and other diversity dimensions, and their allies. An ERG generally consists of people who join together in a network to share experiences and beliefs, and to promote diversity and inclusion in the workplace.

Equality (3.9): State of being equal, especially in status, rights, opportunities or outcomes.

Equity (3.10): Principle that policies, processes and practices should be fairly applied and individual needs recognized.

Inclusion (3.12): Practice of including all stakeholders in organizational contexts.

Voice (3.19): Way people communicate their views and influence matters that affect them.

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Detailed Information

According to Deloitte, diverse companies enjoy 2.3 times higher cash flow per employee and Gartner found that inclusive teams improve team performance by up to 30 percent in high-diversity environments. Yet only 40 percent of employees agree that their manager fosters an inclusive environment!

As per the studies, there is a strong correlative relationship between business performance and diversity. Organizations that have greater access to talent and increased employee engagement contribute to this performance effect. When the top management of the organization starts looking at DEI as a business case, the implementation will increase in a real sense.

The standard is relevant to the following United Nations Sustainable Development Goals (SDGs):

  • (5) Gender Equality
  • (8) Decent Work and Economic Growth
  • (9) Industry, Innovation and Infrastructure
  • (10) Reduced Inequality.

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ISO 30415 supports organizations to enclose D&I in their workplaces by providing guidance and methods on:

  • prerequisites for demonstrating an ongoing commitment to D&I
  • accountabilities and responsibilities for D&I
  • approaches to valuing diversity and fostering the development of an inclusive workplace; and
  • identifying D&I objectives, opportunities and risks, actions, measures, outcomes and impacts.

Structure of ISO 30415 Standard:

Clause 4: Fundamental D&I Prerequisites

  • Recognizing diversity
  • Governing effectively
  • Acting accountably
  • Working inclusively
  • Communicating inclusively
  • Advocating and championing D&I

Clause 5: Accountabilities and Responsibilities

  • 1 General
  • 2 Organizational governance
  • 3 Organizational leadership
  • 4 Organizational delegated responsibilities for D&I
  • 5 Individual responsibilities

Clause 6: D&I Framework

  • D&I principles and objectives
  • accountabilities and responsibilities
  • D&I actions
  • valid and reliable quantitative and qualitative measures
  • D&I opportunities and risks, including those related to the use of technologies and automated systems.
  • potential D&I outcomes and impacts on different stakeholders.

Clause 7: Inclusive Culture

  • General
  • Actions
  • Measures
  • Outcomes

Clause 8: Human Resource Management Life Cycle

  • 1 General
  • 2 Workforce planning
  • 3 Remuneration
  • 4 Recruitment
  • 5 Onboarding
  • 6 Learning and development
  • 7 Performance management.
  • 8 Succession planning
  • 9 Workforce mobility
  • 10 Cessation of employment

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Clause 9: Products and Services — design, development and delivery

Clause 10: Procurement and Supply Chain Relationship

Clause 11: External Stakeholder Relationships

Annexure A: Self-Assessment Check Sheet

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In the 21st century, leaders have no choice but to adopt diversity and inclusion to its core. With the surge in understanding and implementing the principles of DEI in true essence, the results will be more dynamic and fruitful. The latest research has shown many benefits of a diverse and inclusive workplace:

  • Higher revenue growth
  • Grater readiness to innovate.
  • Improved global image and license to operate.
  • Higher employee retention

Read More: https://bit.ly/ISO19011-2018Auditing


ISO 30415: 2021

ISO 30408: 2016: HRM: Guidelines on Human Governance

ISO 30400: 2022: HRM: Vocabulary

Industry Experts

What is Diversity, Equity and Inclusion: Article dated 17 Aug 2022: McKinsey.

What Diversity, Equity and Inclusion Really Mean: Article by ideal.

Divert and Inclusion at Work Place: Achievers: 25 Aug 2023

This is the 198th article of this Quality Management series. Every weekend, you will find useful information that will make your Management System journey Productive. Please share it with your colleagues too.

In the words of Albert Einstein, “The important thing is never to stop questioning.” I invite you to ask anything about the above subject. Questions and answers are the lifeblood of learning, and we are all learning. I will answer all questions to the best of my ability and promise to keep personal information confidential.

Your genuine feedback and response are extremely valuable. Please suggest topics for the coming weeks.

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