Control of Non-Conforming Products It’s amazing, how quickly people get used to bad quality: Brian Eno We do work with the best of our capability and commitment but sometimes, some error happens. Majority of them are identified and controlled before usage but there are few which passes to the end-user. If those defects are related to safety or legal requirements, it can create trouble. The seriousness of the non-conformity depends
Customer Communication The most important thing in communication is hearing which isn’t said: Peter F Drucker As per Indian mythology, saints had the power to communicate with God without speaking! In coming years, technology will help us to communicate with each other even without saying a word! But till such time, verbal/nonverbal and written communication will continue to impact our lives immensely. Effective communication ensures that the customer understands what
Outsource Process MASTER your Strength, OUTSOURCE your weaknesses”– Ryan Kahn For marriages, many specialized activities like makeup, decoration, food catering, photography etc. are outsourced. In many houses, cleaning of floor and utensils is outsourced. The economic prosperity of many developing nations is dependent on the business process outsourcing (BPO) like IT from developed nations. Outsourcing is part and parcel of our daily life. Something similar is common in the industrial
Supplier QMS Development Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.”–P.B. Crosby When we purchase clothes, we prefer to go to a recognized/branded store. When we purchase train or air tickets, we always connect with established travel agents. When we are searching for a job, we prefer acclaimed portals. Even for matchmaking (marriage), we always deal with legal and proven agencies.
Preservation of Inventory Self-Preservation is the first law of nature– By Samuel Butler These days we preserve our mobile phone and its password much more than our physical health! In our household, we preserve vegetables and fruits by keeping in the refrigerator. Majority of middle class preserve some money in banks for a rainy day like COVID-19 or recession. Similarly, in the industry, preservation is key to their sustained success