“What’s measured, improves” — Peter F. Drucker A student periodically reviews his/her course preparation and studies accordingly. An architect reviews the construction as per approved drawing. A long-distance runner reviews their target time and runs accordingly. Families review the income & expenses regularly and plan further expenses. Similarly, an organization also periodically reviews its performance against the set target.   All management systems require a periodic review by the
“In God we trust, all others bring data.” — W Edwards Deming In present times, both male & female, analyse the deep pockets of each other before deciding to go ahead for relationship and marriage! During elections, psephology analyses the voting pattern to predict the performance of a political party. Google analyse the lifestyle and food pattern of the common man and offer suitable options accordingly, Advertisers analyse the TRP
“A bad system will beat a good person every time” – W.E. Deming Nobody wants to be controlled. Politicians do not like any control, once they win the election, a Smoker/Drinker does not want anyone to monitor or control their habit (even in Airplane!), the child does not their parents to monitor their eating and studying habits. But, can anyone survive without adequate control? Same is true for any organization, where
“A customer is never out of warranty, even if his product is”: Seth Godin Rejection is part and parcel of our life. It may be in a relationship, business or sports. The important point is what we do with rejection. Do we succumb under it or we raise ourselves and find possible solutions? Something similar is with Warranty Management in Industry. Although the intention is not to produce and despatch
“To improve is to change, to be perfect is to change often: Winston Churchill” Improvement is a never-ending process. We have improved our transportation system from Bullock Cart to Bicycle to 2-wheeler to 4-wheeler to Airplane. Similarly, from the joint family to the Nuclear family to Single Parent! The process on either side is never-ending. In the late 1990s, the developers of the ISO 9001:2000 standard, which addressed quality management systems and


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