Author: Bhavya Mangla
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What is ‘Relationship Management’: Quality Management Principle 7
What you do not do to yourself, do not do to others: Confucius Introduction When mother earth does not differentiate between people of different nationalities, religion or colour? When a parent does not need to tell their child, how much they love them? When the internet signal does not differentiate between rich and poor? Then,…
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Quality Management Principle 6: Evidence-based Decision Making
It is better to be approximately right than precisely wrong: Warren Buffet Introduction Based on the result of the examination, parents discuss with the child and decide for which subject the child needs additional support (tuition!). Based on the TRP rating (although flawed!), advertisers choose their future investment. Angel investors invest in startups based on…
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Quality Management Principle 5: Improvement
Strive for continuous improvement rather perfection: Kim Collins Introduction Many years back, computer hardware was equivalent to the size of the room. With time, its size is reducing and its features are improving. Now a SmartWatch also performs many functions of a traditional computer. Similarly, a few decades back, when we need to make a…
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Quality Management Principle 4: Process Approach
We should work on the process, not on the outcome of our process: W Edward Deming Introduction When a girl and boy meet for the first time, if they like each other, they prefer to spend more time to understand. Once they feel confident about their relationship, they can decide to live together and share…
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Quality Management Principle 3: Engagement of People
When people are financially invested, they want their return; when people are emotionally invested, they want to contribute- Simon Sinek Introduction An idle mind is the devil’s workshop. Parents generally engage their children by offering an incentive for completing a particular activity like getting a certain percentage of marks or linking some reward with birthday.…