Author: Bhavya Mangla

  • Quality Management Principle 5: Improvement

    Quality Management Principle 5: Improvement

    Strive for continuous improvement rather perfection: Kim Collins Introduction Many years back, computer hardware was equivalent to the size of the room. With time, its size is reducing and its features are improving. Now a SmartWatch also performs many functions of a traditional computer. Similarly, a few decades back, when we need to make a…

  • Quality Management Principle 4: Process Approach

    Quality Management Principle 4: Process Approach

    We should work on the process, not on the outcome of our process: W Edward Deming     Introduction When a girl and boy meet for the first time, if they like each other, they prefer to spend more time to understand. Once they feel confident about their relationship, they can decide to live together and share…

  • Quality Management Principle 3: Engagement of People

    Quality Management Principle 3: Engagement of People

    When people are financially invested, they want their return; when people are emotionally invested, they want to contribute- Simon Sinek Introduction An idle mind is the devil’s workshop. Parents generally engage their children by offering an incentive for completing a particular activity like getting a certain percentage of marks or linking some reward with birthday.…

  • Quality Management Principle 2: Leadership

    Quality Management Principle 2: Leadership

    A leader is the one who knows the ways, goes the way and shows the way: John C. Maxwell Introduction There are 2 schools of thoughts. Some say, ‘the leaders are born and are not made.’ Many other (Vince Lombardi) says ‘Leaders are made, they are not born.’ But in both cases, the expectation of…

  • Quality Management Principle 1: Customer Focus (ISO 9000: 2015)

    Quality Management Principle 1: Customer Focus (ISO 9000: 2015)

    It takes months to get a customer and seconds to lose- Vince Lombard Introduction A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on…