Author: Bhavya Mangla

  • ISO 19011: 2018 (3rd Edition): Guidelines for Auditing Management Systems

    ISO 19011: 2018 (3rd Edition): Guidelines for Auditing Management Systems

    “Management works in the system; Leadership works on the system” ― Stephen Covey Introduction Knowingly or unknowingly, we have a habit of checking what is happening right or wrong. It can be at home, office, metro, railway station, airport or maybe how other people are driving their vehicles. Sometimes we become too critical and start criticising…

  • Relationship of ISO 9004: 2018 with ISO 9001: 2015

    Relationship of ISO 9004: 2018 with ISO 9001: 2015

    “Continuous improvement is better than ….” ― Mark Twain Introduction While every person has his or her own view of success, when it comes to organizations, true success is only that success that lasts and is sustained. Generally speaking, sustained success means the ability of an organization to meet the needs and expectations of users and…