Author: Bhavya Mangla

  • Quality Management Principle 3: Engagement of People

    Quality Management Principle 3: Engagement of People

    When people are financially invested, they want their return; when people are emotionally invested, they want to contribute- Simon Sinek Introduction An idle mind is the devil’s workshop. Parents generally engage their children by offering an incentive for completing a particular activity like getting a certain percentage of marks or linking some reward with birthday.…

  • Quality Management Principle 2: Leadership

    Quality Management Principle 2: Leadership

    A leader is the one who knows the ways, goes the way and shows the way: John C. Maxwell Introduction There are 2 schools of thoughts. Some say, ‘the leaders are born and are not made.’ Many other (Vince Lombardi) says ‘Leaders are made, they are not born.’ But in both cases, the expectation of…

  • Quality Management Principle 1: Customer Focus (ISO 9000: 2015)

    Quality Management Principle 1: Customer Focus (ISO 9000: 2015)

    It takes months to get a customer and seconds to lose- Vince Lombard Introduction A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on…

  • ISO 9000: 2015 – Quality Management Principles

    ISO 9000: 2015 – Quality Management Principles

    “Men of principle are always bold but those who are bold are not always men of principle”-Confucius Introduction Principles are very important in life to follow. They are timeless and do not change with time. Like the sun will always rise from the east only, the law of gravity will always work. In our professional…

  • Untitled post 7827

    New Product Development: Industry Challenges and Resolution “It has been my philosophy of life that difficulties vanish when faced boldly.” ― Isaac Asimov Introduction Problems are part of the process. The problem is not with the ‘problem’ but how we are dealing with it. The more we will try to ignore them, the harder they will…